Privacy Policy
Last updated: 19.03.2026
This Privacy Policy explains how Vinkom DOOEL collects, uses, and protects the personal data of visitors to the vinkom.com.mk website.
By using this website, you agree to the practices described in this policy.
1. Who We Are
This website is operated by Vinkom DOOEL
Country: Republic of North Macedonia
City: Skopje
Address: Partizanski Odredi 165
Email: customercare@vinkom.com.mk
Phone: 02 246 1144
Vinkom DOOEL is the official distributor of Kirby products in North Macedonia.
2. What Data We Collect
When using our website, we may collect the following data:
Form data
Depending on the form you fill out, we may request the following information:
Basic contact details:
- First name
- Last name
- Phone number
Additional information (trade-in of an old device):
- Kirby model
- Package
- Serial number
- Year of purchase
3. How We Use the Data
The data we collect may be used to:
- Schedule a presentation
- Respond to inquiries
- Process trade-in requests for old devices
- Contact customers
- Improve our services
- Send marketing messages (newsletters, promotions, new offers)
Users must explicitly consent to receiving marketing messages by checking the appropriate box on the form.
Users may unsubscribe from the email list at any time.
4. Email Marketing
If a user gives consent, their email may be added to our email marketing list.
These messages may include:
- promotions
- new products
- information about Kirby systems
- special offers
Users may unsubscribe from the list at any time via the unsubscribe link included in the message itself.
5. Cookies
Our website may use cookies and analytics tools such as Google Analytics in order to:
- analyze traffic
- improve the user experience
- understand how visitors use the site
These tools may collect anonymous information such as:
- IP address
- device type
- browser type
- pages visited
6. Data Sharing
Vinkom DOOEL does not sell or rent personal data to third parties.
Data may only be shared with:
- service providers who help operate the website
- email marketing platforms
- analytics tools
7. Data Security
We take reasonable technical and organizational measures to protect data.
However, no system on the internet can guarantee 100% security.
In the event of unauthorized access, hacking, or data leaks, Vinkom DOOEL cannot guarantee absolute protection against such incidents.
8. External Services and Purchasing
The website may contain links to external services through which the purchasing process is carried out.
The processing of data on those platforms is governed by their own privacy policies, not this one.
9. User Rights
Users have the right to:
- request access to their data
- request correction
- request deletion of data
- request that marketing communication be stopped
Requests can be sent to:
[email]
10. Changes to This Policy
Vinkom DOOEL reserves the right to modify this policy at any time.
Any changes will be published on this page.