What happens during a Kirby demonstration?

During a demonstration, a Kirby expert will demonstrate how the Kirby cleaning system works on all surfaces in your home, including carpets, hard floors, upholstery, and more.

How can I tell when my disposable bag is full and needs to be replaced?

There is a fill line on the disposable bag and when the dirt reaches this line you should replace your disposable bag because it is no longer filtering properly. Be sure to utilize only Genuine Kirby filter bags, available here to ensure your Kirby system is cleaning properly, or you can contact us at 02 246 1144 or by e-mail.

What are the benefits of scheduling a Kirby demonstration?

A Kirby demonstration includes a personalized cleaning assessment, comfort training, accessory usage guidance, and tips for getting the best results with the Kirby Avalir Platinum system. A demonstration can be found here.

The vacuum is running, but why isn’t it picking up any dirt from the floor?

There are a few reasons this may be happening:
- The vacuum might not be set at the proper height. If the nozzle is too high off the floor, the brush will not reach the floor to clean it properly. To adjust the height, simply press the toe touch pedal on the side of the unit.
- Another reason may be because the brush roll is not turning. If the brush roll indicator light on the nozzle is not on, that could mean that the brush roll isn’t turning freely or the belt is slipping, broken or not engaged. To engage the brush roll, flip out the belt lifter handle and turn it clockwise until the green arrows line up.
- Lastly, you might have a full bag. Check the disposable filter bag to see if it’s full and replace it if it is.